Customer Experience Specialist – E-commerce

Sales & Marketing
GBP16,000.00 - 23,000.00
/per annum · plus KPI incentives
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Description
A fast-growing online brand is hiring a Customer Experience Specialist to manage returns, queries, and product feedback across its digital channels.
Requirements
• Diploma or above in Business or Communications • 1–2 years of customer support or retail experience • Familiar with Tmall JD or WeChat store operations • Customer-focused with clear communication • Fluent in Mandarin basic English preferred